FAQ

Frequently Asked Questions

• Q.Who can use this service?
• Q.What is PSA appraisal/PSA10?
• Q.What is the rank system?
• Q.How do I invite friends?
• Q.Is this legit?

Payments and Points

• Q.My Credit Card has been charged but the points have not been awarded
• Q.I purchased points, but they have not been added to my account.
• Q.Can I withdraw my credits as cash?
• Q.What currency are payments processed in?
• Q.I would like the receipt for my point purchase to be sent to a different email address.
• Q.I requested shipping for an item but I would like to exchange it for points/I exchanged an item for points but I would like to request shipping for the item.

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Mystery Pack

• Q.What are the ○/○ odds describing?
• Q.What is the difference between the "total return rate" and "minimum guarantee"?
• Q.The "Open" button is not functioning properly.

Items You got

• Q.The website stopped working/the page refreshed before I saw my results/I skipped my results on accident.
• Q.I want to check the condition of the cards I have won.
• Q.I want to refund/replace my order.

Shipping

• Q.Is there an expiration date on my products?
• Q.My products won't arrive.
• Q.Some items were missing from my order.
• Q.How long will it take for my order to arrive?
• Q.I received a different product from what I have requested.
• Q.Can I request to ship all of the items that I have won?

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Accounts

• Q.I would like to change my registered email address/phone number/shipping address.
• Q.I forgot my password.
• Q.I forgot my email address.
• Q.I have not received my SMS verification code.