Shipping Q. Some items were missing from my order. June 25, 2026 07:05 Updated Depending on the shipping company's compensation policy, we will look into other methods of shipping your product. (In some cases, you may receive multiple packages). Related articles What should I do if there is an issue with the item I received? How long will it take for my order to arrive? My products won't arrive. I would like to change my registered email address/phone number/shipping address. I want to refund/replace my order.