Shipping Q. I received a different product from what I have requested. June 25, 2026 07:05 Updated We will proceed with a replacement once we have confirmed the details of your order. Please contact us through our support team. Related articles What should I do if there is an issue with the item I received? Will I have to pay customs duties or import taxes? My products won't arrive. I would like to change my registered email address/phone number/shipping address. I want to refund/replace my order.